Here at March Hare Music, we are dedicated to providing our customers with 100% satisfaction throughout the entire shopping experience. We are well trained and experienced in customer care, and provide top class service whether you are a customer in our retail premesis, or ordering on line.

What does this mean for you?

You can expect the highest quality of service from us, whether you have a simple question regarding a small item or a very large order.

We send items by post and courier on a daily basis and always ensure our goods are packaged well so they arrive with you in perfect condition.

We have a dedicated on line sales service, which ensures your order will be processed quickly and accurately.

If you ever have any problems or questions you can contact us 6 days a week between 9am and 5pm on our sales line (01492 876649) or email us on info@marchharemusic.com

How long does it take you to dispach my order?

We aim to dispatch all orders the same working day, or within 24 hours, depending on what time the order is made.

What delivery service do you use?

For small items we use Royal Mail, and for larger itmes we use DHL.

Can I get next day delivery?

To get next day delivery you need to place your order before 11.30am, and either call us on 01492 876649 or email us at info@marchharemusic.com for a revised shipping price.

When will you charge my card?

We will only charge your card once we are ready to dispatch the goods. In most cases this is within 24 hours.

I want something that isn't on your website. Can you order it, and will it be a competetive price?

Yes. We are a large music retailer, and stock more in our premesis than listed in our online shop. To find out if we have, or are able to get a certain product, please call us on 01492 876649 or email us at info@marchharemusic.com.

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

March Hare Music is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new amplifier from us we would accept their old amplifier and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below: